Privacy Policy

Effective Date: April 1, 2026

Wabash Valley Goodwill Industries, Inc. (“Wabash Valley Goodwill,” “WVG,” “we,” “us,” or “our”) is committed to protecting the privacy and security of personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard personal information obtained through our website, retail locations, donation centers, programs, and services (collectively, the “Services”).  

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.  

1. Scope of This Policy

This Privacy Policy applies to all personal information collected by Wabash Valley Goodwill through:

  • Our website and online platforms
  • In-person interactions (including retail and donation centers)
  • Employment applications and HR-related processes
  • Participation in workforce development, programs, services, and community programs
  • Communications with us (email, phone, or otherwise)  

2. Definition of Personal Information

“Personal Information” means any information that identifies, relates to, describes, or could reasonably be linked to an individual, directly or indirectly.  

3. Information We Collect

3.1 Information You Provide Directly

We may collect Personal Information that you voluntarily provide, including when you:

  • Apply for employment
  • Make a financial or goods donation
  • Make a purchase
  • Participate in programs or services
  • Subscribe to communications
  • Contact us

This may include:

  • Name, address, email address, and phone number
  • Payment and financial information
  • Employment and background information
  • Any other information you choose to provide  

3.2 Information Collected Automatically

When you access our website or digital services, we may automatically collect:

  • Usage Information: Pages viewed, dates/times of access, referring URLs
  • Device Information: IP address, browser type, operating system
  • Approximate Location Data: Derived from IP address  

4. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to:

  • Enhance user experience
  • Analyze website usage
  • Improve functionality

You may adjust your browser settings to refuse cookies; however, some features of the Services may not function properly.  

5. Analytics and Third-Party Technologies

We may use third-party analytics services, such as Google Analytics, to evaluate use of our website and improve performance. These services may collect information regarding your use of the Services and may track activity over time and across websites.  

6. How We Use Personal Information

We use Personal Information for legitimate organizational purposes, including:

  • Providing and administering Services
  • Processing donations and transactions
  • Communicating with you regarding inquiries, programs, or opportunities
  • Evaluating employment applications
  • Improving our programs, services, and user experience
  • Ensuring security, fraud prevention, and risk management
  • Complying with legal and regulatory obligations
  • Supporting our nonprofit mission and operations  

7. Disclosure of Personal Information

We may disclose Personal Information in the following circumstances:

7.1 Service Providers

To third-party vendors who perform services on our behalf (e.g., payment processing, IT support, data hosting), subject to confidentiality obligations.  

7.2 Professional Advisors

To legal, accounting, auditing, or insurance professionals as necessary.  

7.3 Legal and Regulatory Requirements

When required by law, subpoena, court order, or governmental request.  

7.4 Protection of Rights

To protect the rights, property, or safety of WVG, our employees, customers, or others.  

7.5 Organizational Changes

In connection with mergers, reorganizations, or asset transfers, where Personal Information may be transferred as part of organizational assets.  

Wabash Valley Goodwill does not sell Personal Information.  

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect Personal Information. Access is restricted to authorized personnel with a legitimate business need.

However, no data transmission or storage system can be guaranteed to be 100% secure.  

9. Data Retention

We retain Personal Information only for as long as necessary to:

  • Fulfill the purposes outlined in this Policy
  • Comply with legal, tax, and regulatory requirements
  • Resolve disputes and enforce agreements  

10. Third-Party Websites

Our Services may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.  

11. User-Generated Content and Social Media

Information voluntarily submitted through public forums, social media, or other public channels may be publicly visible and is not subject to privacy protections under this Policy.  

12. Children’s Privacy

Our Services are not directed to children under the age of 13, and we do not knowingly collect Personal Information from children under 13 in accordance with the Children’s Online Privacy Protection Act (COPPA).  

13. Your Rights and Choices

Subject to applicable law, you may have the right to:

  • Request access to your Personal Information
  • Request correction of inaccurate information
  • Request deletion of your Personal Information

You may also opt out of receiving marketing communications by following unsubscribe instructions included in those communications.  

Requests may be submitted to:

gwfeedback@wvgoodwill.org

14. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Changes will be effective immediately upon posting unless otherwise stated.  

15. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact:

Wabash Valley Goodwill, Inc.

P.O. Box 2720
Terre Haute, IN 47802

gwfeedback@wvgoodwill.org
812-235-1827  

16. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of the State of Indiana, without regard to its conflict of law principles.